Q. Do you have a minimum quantity order requirement?

A. Often factories in China do not quote low volume items due to the time investment required in taking on new customers. We have no minimum order constraints. We are equally effective in large volumes or short production runs.

Q. Do I have to provide a Letter of Credit on-site?

A. No, you don't have to issue a letter of credit to Vista.You work with Vista the same way as you would with any other supplier you have in the United States. Our standard terms are net 30 for customers submitting a standard credit application for approval.  (LINK TO CREDIT APP)

Q. How long has your company been in business?

A. Vista International was formed in 2000.

Q. What is your company's philosophy regarding quality?

A. Vista systems are set up based on ISO and QS standards to meet and/or exceed US quality standards. Our philosophy is until all processes are controlled quality is not assured, we manage both our and our suppliers processes according to ISO and QS standards. Most importantly, we maintain our focus on the customers needs and have the ability to correct and/or suggest make modifications that may better suit our customers requirements.

Q. If there was a defect in one or more of the units, how does your company respond to the situation?

A. We stand behind all of our products, and warrantee our products against defects in materials and/or workmanship. If there is a defect, Vista will replace the defective item at no cost to the customer. If the problem is more widespread, Vista will investigate the problem, provide a solution and replace or provide credit for the defective units.